Dealer Technical Support Manager
Job DetailsJob LocationWelsh Branch Region 3 - Welsh, LAEducation LevelHigh School Diploma / GEDJob CategoryManagementDescriptionDescriptionSunshine Quality Solutions is looking for a dealer technical support manager.
The dealer technical support manager's purpose is to increase customer satisfaction by delivering an exceptional customer support experience.
This individual provides technical support to customers via phone calls, text messages, emails, and field support for products and services offered through the dealership.
If you strive for numerous career growth opportunities and serving those linked to the land, Sunshine is the place for you.
What You'll DoThe dealer technical support manager manages the field service technicians, the customer call center, and work orders for a particular region consisting of two to three locations.
This individual provides technical support to customers through accurately diagnosing problems utilizing John Deere resources to provide solutions and takes responsibility to ensure customer interactions always result in an effective and timely solution.
The dealer technical support manager utilizes input from customers, JD technology suite, and related team members to create work orders based on data received.
In addition, this individual must be able to work additional hours during seasonally busy times and support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
Company Benefits and PerksWe offer a robust benefit package including flexible work hours and family-friendly benefits to all our full-time employees.
Our comprehensive benefits package includes:
Medical, Dental, Vision, and Life Insurance, including AD&D 401(k) employer match Company paid Short Term Disability Company funded Health Savings Account Paid Time Off:
Vacation time Sick time Company paid holidays Bereavement Jury Duty Incentive pay Deere Employees Credit Union Training through John Deere University Career growth Great team to work with About the CompanyWith over 85 years of combined experience and knowledge in supporting the Agricultural and Turf Care industry in southern Louisiana and southern Mississippi, Sunshine Quality Solutions provides optimized parts and service support, volume pricing on equipment, and a robust equipment inventory.
Now with 17 locations across southern Louisiana, Sunshine offers numerous career growth opportunities from entry level positions all the way up to senior management positions.
Come and join Sunshine's welcoming company culture, where our mission is to improve the quality of life for our employees and customers who take pride in being linked to the land.
QualificationsQualificationsWhat's Required 3-4 years of experience in service department operations Demonstrates outstanding customer service and communication skills Proven experience solving problems effectively Experience using computer systems such as Microsoft Office, internet functions, and Dealer Business Systems Flexibility to travel Ability to analyze and interpret internal reports Ability to pass a pre-employment drug screen High School diploma What's Preferred 4
years of experience in service department operations Extensive knowledge of John Deere and competitive products Knowledge of John Deere Business Systems:
Service ADMIN Portal, Expert Alerts, Machine Dashboard, John Deere Customer Experience Portal, Remote Display Access, DTAC/CCMS, Parts ADVISOR, Service ADVISOR Remote, PoPs, and JDLink Physical RequirementsThe physical requirements described below are those necessary to successfully perform the respected position.
Reasonable accommodations will be made to ensure individuals with disabilities can successfully perform the position requirements.
While performing the essential job functions, the employee may be required to sit/ stand for a duration of time while using their hands and fingers to operate a computer and/ or telephone.
This position requires specific vision abilities, such as having the visual acuity to read words or numbers on the computer screen and paper.
Occasionally, the individual may lift items weighing up to 50 lbs.
Recommended Skills Business Systems Call Centers Communication Customer Experience Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
The dealer technical support manager's purpose is to increase customer satisfaction by delivering an exceptional customer support experience.
This individual provides technical support to customers via phone calls, text messages, emails, and field support for products and services offered through the dealership.
If you strive for numerous career growth opportunities and serving those linked to the land, Sunshine is the place for you.
What You'll DoThe dealer technical support manager manages the field service technicians, the customer call center, and work orders for a particular region consisting of two to three locations.
This individual provides technical support to customers through accurately diagnosing problems utilizing John Deere resources to provide solutions and takes responsibility to ensure customer interactions always result in an effective and timely solution.
The dealer technical support manager utilizes input from customers, JD technology suite, and related team members to create work orders based on data received.
In addition, this individual must be able to work additional hours during seasonally busy times and support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
Company Benefits and PerksWe offer a robust benefit package including flexible work hours and family-friendly benefits to all our full-time employees.
Our comprehensive benefits package includes:
Medical, Dental, Vision, and Life Insurance, including AD&D 401(k) employer match Company paid Short Term Disability Company funded Health Savings Account Paid Time Off:
Vacation time Sick time Company paid holidays Bereavement Jury Duty Incentive pay Deere Employees Credit Union Training through John Deere University Career growth Great team to work with About the CompanyWith over 85 years of combined experience and knowledge in supporting the Agricultural and Turf Care industry in southern Louisiana and southern Mississippi, Sunshine Quality Solutions provides optimized parts and service support, volume pricing on equipment, and a robust equipment inventory.
Now with 17 locations across southern Louisiana, Sunshine offers numerous career growth opportunities from entry level positions all the way up to senior management positions.
Come and join Sunshine's welcoming company culture, where our mission is to improve the quality of life for our employees and customers who take pride in being linked to the land.
QualificationsQualificationsWhat's Required 3-4 years of experience in service department operations Demonstrates outstanding customer service and communication skills Proven experience solving problems effectively Experience using computer systems such as Microsoft Office, internet functions, and Dealer Business Systems Flexibility to travel Ability to analyze and interpret internal reports Ability to pass a pre-employment drug screen High School diploma What's Preferred 4
years of experience in service department operations Extensive knowledge of John Deere and competitive products Knowledge of John Deere Business Systems:
Service ADMIN Portal, Expert Alerts, Machine Dashboard, John Deere Customer Experience Portal, Remote Display Access, DTAC/CCMS, Parts ADVISOR, Service ADVISOR Remote, PoPs, and JDLink Physical RequirementsThe physical requirements described below are those necessary to successfully perform the respected position.
Reasonable accommodations will be made to ensure individuals with disabilities can successfully perform the position requirements.
While performing the essential job functions, the employee may be required to sit/ stand for a duration of time while using their hands and fingers to operate a computer and/ or telephone.
This position requires specific vision abilities, such as having the visual acuity to read words or numbers on the computer screen and paper.
Occasionally, the individual may lift items weighing up to 50 lbs.
Recommended Skills Business Systems Call Centers Communication Customer Experience Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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